Exceptional customer service is nothing short of a standard to be working under. It’s the balancing act needed, and the reason a deal, a purchase, a recurring purchase would transpire. It is the reason to make it or bust.
The general estimate is that companies in America loose somewhere in the proximity of $75 billion EVERY YEAR, due to poor customer service.
We are here to give you some tips for your 2020 experience:
- Personalized approach, your customer is your friend, someone you’d go the extra mile for – let them feel it!
- Keep it positive! take on a “yes we can do that” approach, in language, tone and responses.
- Propose and discuss solutions, reaching a mutually beneficial one, an engaged customer will return, as they know their voice is heard.
- Request feedbacks, on an easy platform, allowing you to find out what they really think.
- Once approached with an issue, respond right away, even if its to inform receipt of the information and that it’s being investigated.
- The power to the people – in this case – your people, let your staff know that you support their ways, allowing them to get creative with solutions, ensuring they do everything in their power to bring a swift resolution, to the customer’s satisfaction.
Lets reach the rainbow
For more information contact us.
Mrktgy 